Identification
When you make an online transaction, through our call center, or in person at an agency, we will ask you to disclose certain personal information to complete the transaction. This information will be: your names and first names, address and phone numbers, credit card numbers, and expiration date. This information is vital for identifying you or contacting you if necessary to complete your purchase. We may also, eventually, request additional identification to provide you with personalized service on our transactional site.
Cookies
A "cookie" is a file stored on your hard drive to identify your computer. When you book on Voyages Mascouche, you must select permission for certain "cookies" to facilitate your navigation.
Voyages Mascouche uses permanent "cookies" sessions. These permanent records are only active during the period when you are connected to Voyages Mascouche and are immediately closed when you disconnect. These records help us identify sections of the site that you prefer, allowing us to make improvements based on the preferences and tastes of our users. They help us know your preferred language and eliminate unnecessary steps on each of our customer's visits. However, "permanent cookies" will remain on your hard drive until you disable them from your internet security settings.
Conversion Tags
Voyages Mascouche also uses conversion tags (small HTML language markers) that are integrated into the source code of designated web pages. Conversion tags use a technology that relies on a standard navigation in the industry and a simple standard HTML encoding. Recipients of email messages activated by conversion tags receive a small, unique tag that is stored during the browsing session. This tag then allows us to associate the email recipient with the activities they perform on the website. Tracking these activities helps us better understand the path of the email of our subscribers.
Consent
When you book your trip or visit the Voyages Mascouche site, it implies that you consent to us using your personal information to fulfill your request. If you opt for one or more electronic offers from Voyages Mascouche, you are consenting to allow us to contact you regarding these offers. You can withdraw your consent at any time, simply by changing your profile or following the "unsubscribe" instructions in the emails sent by the Voyages Mascouche Bulletin Club.
Collection Limit
Voyages Mascouche limits the collection of personal information to those necessary for the development of your file. We use contractual and other means to enable the protection of your personal information. According to the requirements of PIPEDA (Personal Information Protection and Electronic Documents Act), your information will not be transmitted under any circumstances if a transaction requires a third party to complete your file or for survey purposes. The collected and compiled customer information for Voyages Mascouche is counted and put into collective data form that gives no indication of different customers.
Limitation on Use Disclosure, and Retention
Voyages Mascouche will not use or disclose any personal information about you, other than for the purpose for which it was collected, without your explicit consent or as required by law. Customer information is kept as long as necessary and for the sole purpose for which it was collected.
Accuracy
When you join Voyages Mascouche, you can ensure that your personal information is accurate and up to date.
Security Measures
Personal information is encrypted and travels quickly over the Internet. Depending on your Internet browser, you may see a symbol indicating that the web page you are browsing is secure. This symbol is normally found in the lower right corner of your Internet browser as a padlock. The Secure Socket Layer (SSL) system we use allows us to encrypt personal information, such as your credit card number, as it passes from your computer to our reservation system. Upon receipt, the information is decrypted and administered in the same way as a credit card transaction, via telephone.
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